Warranty and Product Issues Policy

This Warranty and Product Issues Policy explains how La Bande a Elyna handles defective handmade crafts, product issues, and warranty-related requests. This Policy does not limit any mandatory legal rights that apply to consumers in their country of residence.

1. Product Condition

We aim to provide products that match their product descriptions, images, specifications, and applicable quality standards.

Handmade crafts may have natural variations in colour, texture, grain, finish and material. This applies especially to wood, fabric, leather and handcrafted elements. Unless otherwise stated on the product page, such natural variations are not considered defects.

2. Reporting Product Issues

If you believe your product is defective, damaged, incomplete, or not as described, contact us at info@labandeaelyna.com.

Please include your order number, product name, description of the issue, photos or videos showing the issue, photos of packaging if shipping damage is involved, and photos of labels, batch numbers, or product tags if available.

3. Manufacturing Defects

A manufacturing defect may include a structural or functional problem caused by production or materials.

A manufacturing defect does not include normal wear and tear, damage caused by misuse, rough handling, failure to follow care instructions, modification or repair by the customer or third party, damage caused by moisture, heat, sunlight, pets, children, accidents, or commercial use unless the product is expressly sold for commercial use.

4. Available Remedies

Depending on the issue and applicable law, remedies may include repair support, product replacement, partial refund, return for refund, or another remedy required by applicable law.

We may request photos, videos, inspection, or return of the product before approving a remedy.

6. EU Legal Guarantee

For consumers in the European Union, this Policy does not limit your mandatory legal guarantee rights for goods that are defective, non-conforming, or not as advertised.

7. Manufacturer Warranties

Some products may include a manufacturer warranty. If a manufacturer warranty applies, details may be included on the product page, product packaging, instruction manual, or warranty documentation.

Manufacturer warranties are in addition to, and do not replace, mandatory consumer rights where applicable.